Solar Finance Australia

Privacy Policy

How we collect, use, and protect your personal information.

Effective date: 27 June 2026

1. Introduction

Solar Finance Australia Pty Ltd (ACN 690 703 363) ("SOFA", "we", "us", or "our") is committed to protecting the privacy of your personal information. SOFA is a subsidiary of FRM Consulting Group (Aust) Pty Ltd (ACN 630 110 682).

This Privacy Policy explains how we collect, hold, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs").

By using our website, services, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

2. Australian Privacy Principles

We are bound by the APPs contained in the Privacy Act 1988 (Cth). The APPs regulate how organisations may collect, use, disclose, store, and provide access to personal information. A copy of the APPs can be found on the Office of the Australian Information Commissioner (OAIC) website.

3. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

Examples of personal information we may collect include:

  • Name, date of birth, and gender
  • Residential and postal addresses
  • Email address and telephone numbers
  • Employment details and income information
  • Financial information (bank statements, assets, liabilities)
  • Identification documents (driver's licence, passport)
  • Business details (ABN, business name, trade qualifications)
  • Credit-related information

4. How We Collect Personal Information

We collect personal information in a number of ways, including:

  • Directly from you when you submit enquiry or application forms on our website
  • When you communicate with us by phone, email, or in person
  • From third parties such as credit reporting bodies, lenders, referral partners, and identity verification services
  • From publicly available sources
  • Through our website via cookies and analytics tools
  • From your employer or accountant with your consent

Where practicable, we will collect personal information directly from you. If we receive unsolicited personal information that we are not permitted to collect, we will destroy or de-identify it as soon as practicable.

5. Purposes of Collection, Use, and Disclosure

We collect, hold, use, and disclose your personal information for the following purposes:

  • To assess and process finance applications on your behalf
  • To match you with suitable lender products and services
  • To verify your identity and conduct credit checks
  • To communicate with you about your enquiry, application, or existing finance arrangement
  • To manage our relationship with solar installer partners and referral partners
  • To comply with our legal and regulatory obligations, including those under the National Consumer Credit Protection Act 2009 (Cth)
  • To improve our products, services, and website
  • To respond to enquiries and provide customer support
  • For internal business operations, analytics, and reporting

6. Sensitive Information

Sensitive information is a subset of personal information that includes information about your racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record, and health information.

We will only collect sensitive information where it is reasonably necessary for our functions or activities, and only with your consent. For example, we may collect health information if it is relevant to a hardship application or insurance assessment related to a finance product.

7. Direct Marketing

We may use your personal information to send you marketing communications about our products and services, or those of our related companies, where you have consented or where we reasonably believe you would expect to receive such communications.

You may opt out of receiving direct marketing communications at any time by contacting us at admin@frmcg.com.au or by using the unsubscribe facility in our electronic communications.

8. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and understand how visitors interact with our site.

Cookies are small text files placed on your device by our website. The information collected may include your IP address, browser type, pages visited, time spent on pages, and referring URLs.

We may use third-party analytics services (such as Google Analytics) that collect, monitor, and analyse website usage data. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

9. Disclosure of Personal Information

We may disclose your personal information to the following types of third parties:

  • Our parent company, FRM Consulting Group (Aust) Pty Ltd (ACN 630 110 682), and its other subsidiaries, for internal business purposes, administration, compliance, and the provision of related services
  • Lenders and financial institutions to process your finance application
  • Credit reporting bodies and credit assessment providers
  • Identity verification and fraud prevention services
  • Referral partners and solar installer partners involved in your transaction
  • Professional advisors including lawyers, accountants, and auditors
  • Government and regulatory authorities where required by law
  • IT service providers, cloud hosting providers, and data storage providers

We take reasonable steps to ensure that third parties to whom we disclose your personal information are bound by confidentiality and privacy obligations.

10. Overseas Disclosure

Some of the third parties to whom we disclose personal information may be located outside Australia. This may include cloud service providers and technology platforms with servers in countries such as the United States, the United Kingdom, or other jurisdictions.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the APPs or is subject to a substantially similar privacy regime.

11. Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

  • Secure storage of physical and electronic records
  • Access controls and authentication measures
  • Encryption of data in transit and at rest
  • Regular review of information security practices
  • Staff training on privacy and data handling obligations

When personal information is no longer needed for the purposes for which it was collected, we will take reasonable steps to destroy or de-identify it, subject to any legal obligations to retain it.

12. Access and Correction

You have the right to request access to the personal information we hold about you and to request that we correct any information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make an access or correction request, please contact us using the details provided below. We will respond to your request within a reasonable period (generally within 30 days). In some circumstances, we may refuse access or correction in accordance with the APPs, and we will provide you with written reasons for the refusal.

13. Complaints

If you believe we have breached the APPs or handled your personal information inappropriately, you may lodge a complaint with us in writing using the contact details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The updated policy will be posted on our website with a revised effective date. We encourage you to review this page periodically.

15. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

  • Solar Finance Australia Pty Ltd (ACN 690 703 363)
  • A subsidiary of FRM Consulting Group (Aust) Pty Ltd (ACN 630 110 682)
  • Email: admin@frmcg.com.au
  • Phone: 1300 080 998
  • Address: Suite 22 Level 1, 21 South Coolum Rd, Coolum Beach QLD 4573